I call after the 10 day processing window and was told they have a large backlog of requests to process and they would open a ticket to escalate activation of my account. I call in early February for a status and was told I needed to wait another 7-10 days for processing. It’s now January and I had to apply again for and resend all the identity verification documents. Waited again then receiving notification that my account had be deactivated due to lack of activity. Not acceptable! I feel it's time for a class action lawsuit and some government intervention here.Īfter a couple of weeks I called and found there was a problem with my routing number which I corrected. His final answer to me was to purchase a new computer and call them back to make sure it's done right this time and to not use the software until I do. Now I have years of my financials tied up in software I cannot use. They blame the consumer and ask you to pay hundreds so keep it from happening again. It should be criminal what they have done and are continuing to do. I've been using it for years and have never, until this latest update, had any such issues. We cannot all be doing the same thing wrong.Įven if by some odd chance we were it would still fall back on Quicken for having software that would allow such a thing.
I told him I know others are having the same issues. He tried everything possible to blame me and my actions for the corrupted software. He tried to tell me that if I log in from other locations it can leave it open to the corruption. I only use the program on my home computer. I have very good protection on my pc and I do not use the mobile app nor do I sync it with any other source. He told me I had corrupted the file and that my online searches have resulted in me giving access to an unknown source that caused the file corruption. Not acceptable I say! He then proceeded to "help" me.
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